QUESTIONS? COMMENTS? WE WOULD LOVE TO HEAR FROM YOU!

Customer Service Hours:
Monday – Friday 9:00am – 3:00pm

BY MAIL:

California North
9069 Nemo St.
West Hollywood, CA 90069
United States of America

BY PHONE:

PST Business Hours
(833) 526-6784

BY EMAIL:

service@californianorth.com

Your order will be processed and shipped as soon as possible, usually within 1-3 business days after your credit card payment is authorized. You will receive an order number and an automatic email that confirms your order information.

We accept Paypal and the following credit cards, Mastercard, Visa, Diners Club, Discover, American Express. Payments are completed during secure checkout and all information is encrypted using SSL technology. We do not accept personal check payments.

As a California-based company, we are required by law to charge 10.25% sales tax on orders shipped to California addresses. No sales tax is applied to orders shipped to addresses in other states.

We work hard to exceed your expectations but in the event that you are unsatisfied, we are happy to accept returns or exchange of your item(s) within 30 days of purchase. Please email Service@californianorth.com or call (833) 526-6784 with the order number and item details, and our customer service team will assist you with our free return within the U.S. Please note that for international returns, the return shipping and any reverse duties & tax are the responsibility of the customers.

If items are destroyed or damaged when you receive your order, email service@californianorth.com or call (833) 526-6784 with the order number and description of the damage, and a replacement will be sent to you right away.

Please allow up to two weeks for the refund to be credited to your original form of payment. Original shipping charges will not be refunded. 

Free Standard Ground Shipping to Lower 48 States on orders over $75. Orders shipped free are dispatched via UPS. Orders are not processed on weekends or holidays.

California North USA ships via USPS & UPS from Pomona, CA. Delivery times may vary depending on geographic location or order date. Orders shipped to East Coast delivery time is five to seven days. Orders shipped to the Midwest and Southwest typically arrive within three to five business days. Orders shipped to the West Coast are one to two business days.

*Mandatory Ground Shipping for Flammable Products

Due to governmental regulations, flammable products like fragrance cannot be shipped by air delivery. This applies on both deliveries to you from California North and returns by you to California North. Please allow for extra shipping time, as you must choose ground delivery for these products. If you chose any fragrances, please choose ground service.

USA SHIPPING RATES AND COMMON TRANSIT TIMES

California North is not responsible for the loss of a package by carrier. Claims should be filed with the carrier. California North Customer Service Team will do our best to assist you in recovering the package.

CANADIAN ORDERS

California North is pleased to accept Canadian orders!

PAYMENT

All orders are accepted in U.S. dollars (USD). *please note that foreign transaction fees may apply depending on your payment method used.

SHIPPING

Orders are shipped via USPS priority mail international from Novato, CA 94947 to all addresses in Canada. Delivery times may vary depending on international transit times and customs processing. Most packages should expect to be delivered within 6-10 days. Please reference your tracking number provided to check the delivery status of your order to Canada.

*FRAGRANCE EXCLUSION

Due to governmental regulations, flammable products like fragrances may not be imported to Canada. As such CN fragrances are not able to be shipped to addresses in Canada. We apologize for any inconvenience.

DUTY, TAX, & TARIFFS

Any duty or taxes assessed are the customers responsibility. Please refer to your federal and local provincial tax regulations for more details. No tariffs apply to made in USA California North goods as per NAFTA.

PROMOTION DISCLAIMER

Promotions featured at californianorth.com may not apply to international orders to Canada. Please see individual promo details and disclaimers as received.

Need assistance placing your order in Canada? We’re happy to help! (Email us – service@californianorth.com)

California North Skincare products are equipped with pump tops for easy application. We employ two types of pumps, a twist to open design, and an open and close design. The type is indicated on each pump top as pictured below.

Open and close design pumps are locked in the closed position upon delivery. To open, simply hold the bottle securely at the base, and gently twist as indicated to open the pump top for use. You may also twist to the indicated close position to disable product application for travel.

Twist to open design pumps are also locked in the closed position upon delivery. To open this pump, hold the bottle securely at its base and twist the pump top until it pops up, indicating that it is now open and ready to use.

*Never attempt to lift a bottle by the pump top. Doing so may result in damage to the pump top. Always hold or transport your California North products by the base of the bottle.

What to do if your pump is not dispensing product correctly?

In the rare event that your pump is not dispensing product, this may mean that the pump has become clogged or that pressure has built up in the components. This may result after long periods of not using your CN product.

To release pressure simply unscrew the top of the pump, and lift up slightly to allow air to escape. Screw the top back onto the pump and dispense product as desired. Any backed up product or pressure should be released immediately or within a few pumps.

If you require assistance please contact us and we will be happy to help you.

We want everyone who visits the California North website to feel welcome. We hope that our visitors have a rewarding experience while using our website and find/access the California North products they’re looking for without any issues.

This Accessibility Statement applies to: CALIFORNIANORTH.COM

AudioEye Trusted Certification 

The Trusted Certification by AudioEye seal represents a commitment to accessibility and digital inclusion. The AudioEye web accessibility certification process may involve a combination of automatic and accessibility expert testing with the goals of (i) identifying and resolving access barriers, (ii) conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.2 Level AA Success Criteria, and (iii) ensuring an optimal user experience for all users, regardless of their individual abilities. 

Trusted Certification 2 

While AudioEye’s underlying JavaScript is active, AudioEye attests to the following: 

AudioEye Activation is complete. 

Testing & Discovery is ongoing with continuous monitoring. 

Remediation & Validation is ongoing. 

The AudioEye 24/7 Website Accessibility Help Desk is active. 

The AudioEye Visual Toolkit can be activated. 

AudioEye certifies that the website is being monitored and remediated with a goal of increasing conformance with WCAG 2.2 AA. In this ongoing effort, AudioEye’s technology has already made progress in removing access barriers and will continue to enhance this website for optimal accessibility and usability for all users. 

This service may also include regularly scheduled expert audits, and regular releases that help to improve access and usability for all users, including users of assistive technology. 

If you encounter access barriers or issues with any page or feature on this website that may present a challenge for website visitors looking to access this website, please submit your feedback through the Help Desk. 

AudioEye Statements: 

AudioEye continually monitors the most recent Web Content Accessibility Guidelines (WCAG) set forth by the World Wide Web Consortium (W3C). 

AudioEye has taken steps to help improve and maintain accessibility of this website. 

While the related JavaScript is active, AudioEye monitors this website and/or the platform hosting this website for possible violations of certain WCAG Success Criteria. 

3 

AudioEye routinely evaluates the services that are applied to this website and/or the platform hosting this website to help improve conformance with WCAG Success Criteria. 

AudioEye periodically reviews automated and expert test results relating to its offerings to help develop remediations that can be applied to this website and/or the platform hosting this website to help improve conformance with WCAG Success Criteria. 

AudioEye offers support and resources that promote accessibility best practices. 

AudioEye periodically monitors laws, regulations and practices regarding digital accessibility compliance, including but not limited to the Americans with Disabilities Act (ADA) and other similar state and international laws and regulations. 

While the related JavaScript is active, AudioEye supports a 24/7 Help Desk for website visitors, which enables website visitors to report accessibility issues and grievances should they be encountered. AudioEye prioritizes the remediation of validated issues as submitted via the Help Desk. 

While the related JavaScript is active, AudioEye offers the AudioEye Visual Toolkit, which provides web personalization tools permitting website visitors to address specific accessibility issues and to customize their user experience. 

 How are we doing?

Achieving a high level of accessibility is a challenging and ongoing process, and we welcome any guidance or feedback from our customers and website visitors. We have worked hard on the Gendarme website but are aware that our work is not done. We are committed to working tirelessly every day to make our website accessible to all visitors, no matter who they are or the challenges they face. If you have any problems accessing our website, please get in touch with our partner AUDIOEYE or  with us by email SERVICE@CALIFORNIANORTH.COM

Let us know what you think!

If you enjoyed using the Gendarme website, or if you had trouble with any part of it, please reach out today. We’d love to hear from you! You can email us at SERVICE@CALIFORNIANORTH.COM. If you’d like another way to get in touch you can reach us by phone (800)289-4363 M-F 9am-4pm PST