Customer Care

Customer Care


How to Reach Us


Customer Service Hours:
Monday – Friday 9:00am – 3:00pm


California North
9069 Nemo St.
West Hollywood, CA 90069
United States of America


PST Business Hours
(833) 526-6784



Order Processing

Your order will be processed and shipped as soon as possible, usually within 1-3 business days after your credit card payment is authorized. You will receive an order number and an automatic email that confirms your order information.


We accept Paypal and the following credit cards, Mastercard, Visa, Diners Club, Discover, American Express. Payments are completed during secure checkout and all information is encrypted using SSL technology. We do not accept personal check payments.

Sales Tax

As a California-based company, we are required by law to charge 10.25% sales tax on orders shipped to California addresses. No sales tax is applied to orders shipped to addresses in other states.


Returns & Exchanges

We work hard to exceed your expectations but in the event that you are unsatisfied, we are happy to accept returns or exchange of your item(s) within 30 days of purchase. Please email with the order number and item details, and our customer service team will assist you with our free return within the U.S. Please note that for international returns, the return shipping and any reverse duties & tax are the responsibility of the customers.

Damaged or Missing Items

If items are destroyed or damaged when you receive your order, email with the order number and description of the damage, and a replacement will be sent to you right away.


Please allow up to two weeks for the refund to be credited to your original form of payment. Original shipping charges will not be refunded.


Domestic Shipping

Free Standard Ground Shipping to Lower 48 States on orders over $75. Orders shipped free are dispatched via UPS. Orders are not processed on weekends or holidays.

California North USA ships via USPS & UPS from Pomona, CA. Delivery times may vary depending on geographic location or order date. Orders shipped to East Coast delivery time is five to seven days. Orders shipped to the Midwest and Southwest typically arrive within three to five business days. Orders shipped to the West Coast are one to two business days.

*Mandatory Ground Shipping for Flammable Products

Due to governmental regulations, flammable products like fragrance cannot be shipped by air delivery. This applies on both deliveries to you from California North and returns by you to California North. Please allow for extra shipping time, as you must choose ground delivery for these products. If you chose any fragrances, please choose ground service.

Rates & Transit Time


Delivery Option
Lower 48 States
Processing Time
(Business Days)
Estimated Delivery Time Total Delivery Time
UPS Ground $16.00 1-3 Days Western States:
1-3 Bus. Days
Eastern States:
4-5 Bus. Days
2-8 Business Days
UPS 3rd Day $24.00 1-2 Days 3 Business Days 3-5 Business Days
UPS 2nd Day Air $42.00 1-2 Days 2 Business Days 3-4 Business Days
Hawaii And Alaska Must Use USPS Flat Rate ($18.00).


Lost Package

California North is not responsible for the loss of a package by carrier. Claims should be filed with the carrier. California North Customer Service Team will do our best to assist you in recovering the package.

International Shipping


California North is pleased to accept Canadian orders!


All orders are accepted in U.S. dollars (USD). *please note that foreign transaction fees may apply depending on your payment method used.


Orders are shipped via USPS priority mail international from Novato, CA 94947 to all addresses in Canada. Delivery times may vary depending on international transit times and customs processing. Most packages should expect to be delivered within 6-10 days. Please reference your tracking number provided to check the delivery status of your order to Canada.


Due to governmental regulations, flammable products like fragrances may not be imported to Canada. As such CN fragrances are not able to be shipped to addresses in Canada. We apologize for any inconvenience.


Any duty or taxes assessed are the customers responsibility. Please refer to your federal and local provincial tax regulations for more details. No tariffs apply to made in USA California North goods as per NAFTA.


Promotions featured at may not apply to international orders to Canada. Please see individual promo details and disclaimers as received.

Need assistance placing your order in Canada? We’re happy to help! (Email us –


Using Our Products

California North Skincare products are equipped with pump tops for easy application. We employ two types of pumps, a twist to open design, and an open and close design. The type is indicated on each pump top as pictured below.

Open and close design pumps are locked in the closed position upon delivery. To open, simply hold the bottle securely at the base, and gently twist as indicated to open the pump top for use. You may also twist to the indicated close position to disable product application for travel.

Twist to open design pumps are also locked in the closed position upon delivery. To open this pump, hold the bottle securely at its base and twist the pump top until it pops up, indicating that it is now open and ready to use.

*Never attempt to lift a bottle by the pump top. Doing so may result in damage to the pump top. Always hold or transport your California North products by the base of the bottle.

What to do if your pump is not dispensing product correctly?

In the rare event that your pump is not dispensing product, this may mean that the pump has become clogged or that pressure has built up in the components. This may result after long periods of not using your CN product.

To release pressure simply unscrew the top of the pump, and lift up slightly to allow air to escape. Screw the top back onto the pump and dispense product as desired. Any backed up product or pressure should be released immediately or within a few pumps.

If you require assistance please contact us and we will be happy to help you.


Safety & Precautions


We want to assure our customers that California North products are handled and packed with care. We are taking precautions, following guidelines from the C.D.C. and W.H.O., and monitoring the pandemic closely both locally and nationally while we continue to operate to deliver the personal care you rely on.

As a small business with a small team and no retail locations, we are able to keep order fulfillment tasks tightly controlled. We are keeping close watch on our wellness and taking precautions to stay in the best of health to serve you.

If you have any concerns, please feel free to contact us at Please sign up for our email list below, follow us on Facebook and Twitter and/or bookmark this page for any further updates.

As always, thank you for being a loyal customer and we will continue to do our best to serve you during this uncertain time.

Stay well,

CA North Team